E-Governance

E-Governance
PwC e-Governance group has been working with governments (across Central, State and Local level) in India and in the region to design and implement ICT projects. It also assists multi-lateral funding agencies to modernize governments, leverage ICT power by conceptualizing, designing and supporting ICT project implementation that enhance efficiency, effectiveness and transparency in the delivery of public services.

PwC’s strength lies in the understanding of government business and in application of ICTs in bringing about significant reforms in people, process and technology aspects related to government functioning.

If this is your situation:
· You want to design a project/programme that proposes to significantly improve the quality and speed of service delivery
· You want to increase the efficiency of your existing processes by identifying the non value-adds and conducting a Government Process Re-engineering for faster delivery of services.
· You want to design an IT Roadmap for the department/agencies
· You need support to identify the training and infrastructure requirements for employee capacity building.
· You need programme/project management for progress tracking, project appraisal and effective implementation
· You want to change the existing Application and IT environment based on the process changes/changing rules and regulations
· You need support in designing the functional requirements for implementing an e-government application
· You want to design a change management and communication strategy for effective implementation of e-Government Project
· You want to design a change management and communication strategy for effective implementation of e-Government project
· You want to design PPP options for delivering services
· You want to audit IT projects including monitoring of service level agreements, evaluation of application technology
· You want to design a Monitoring and evaluation framework for the department’s IT initiatives
· You want advise on effective backend computerization process of the departments
· You want to design a Sustainable Revenue model for delivering the services to the citizens
· You want to conduct an e-readiness assessment of the departments/agencies
· You want to conduct strategic planning, design balance score card for your agency



How PwC can help you

Whatever is the complexity or urgency of the situation, the e-Governance Practice can provide expert support and solutions. It combines technology, BPR, capacity building and project management skills to help resolve issues, especially when government organizations are facing problems with existing processes or there is capacity shortage to implement a project or when they have the desire to increase efficiency.

Our Services:

Strategic Planning:

To extract benefits from any e-Governance initiative, it is imperative that the initiative is part of a larger strategic plan of the government and forms part of a larger reform agenda. We work with government agencies to develop a clear Vision, well articulated Strategic Priorities & Development Plans (in line with development agenda), robust Performance Management Systems/ Balance Scorecards, Monitoring & Evaluation frameworks, e-Government Strategies/e-governance Readiness Assessments etc.

Government Process Re-engineering (GPR) & ICT Development:

To optimize the benefits of e-Governance initiative, PwC helps clients undertake and implement process improvements/process re-engineering through proven approaches, such as Global Best Practices studies, Performance Improvement studies, Bench-marking studies etc. Its proven methodologies in this area include, Innovation approach, Process Improvement through Benefits Management (PITBM), Integrated Definition (IDeF) for Process Mapping etc., leading to well-defined processes and functional and technical requirements of the ICT Solution.

Project Structuring, including Public Private Partnerships (PPPs):

Translating a well articulated vision of success and sound strategy to a good and bankable project is the essence of project structuring. PwC helps structure projects that clearly define measurable service delivery outcomes, especially through public-private partnership (PPP) mode. The objective of project structuring is to ensure project sustainability from a technical, financial and operational perspective. For example, PwC’s E-Government Partnership Diagnostic Tool helps governments and private sector assess the level of trust in any PPP based ICT project.

Institutional Strengthening & Capacity Building:

Gaps in government department capacity and weak organization structure are some of the major challenges of e-Governance projects in developing countries. PwC helps clients in identifying and addressing these capacity gaps through various options, such as Training Needs Assessment (TNA), Human Resource Development (HRD), Institutional Strengthening, Strategic sourcing and Outsourcing etc.




Programme and Project Management, including Bid Process Management:

Providing hand-holding support during the crucial stage of implementation has been a forte of PwC. As a part of project management, PwC undertakes bid process management, continual monitoring and mid-course correction, issue escalation and resolution during project implementation stage, knowledge management etc. PwC’s proven methodologies, such as Project (Support) Office Methodology, Project & Programme Management (PPM) Methodology, Benefits Realisation Methodology etc., would form part of its solution approach in this area. Effective project/programme management is often what makes well-conceived projects succeed.

Audit of ICT Projects:

PwC undertakes IT project audits in security and control areas surrounding Information Systems, Performance Testing of ICT Solutions, post-implementation review of ICT Solutions etc.

Whatever the complexity or urgency of the situation your organisation faces, the e-Governance practice can provide expert support and solutions. We combine Technology, BPR, Capacity building and Project management skills to Government organizations that are facing issues with existing processes, lack of capacity to implement a project and desire to increase efficiency in delivering services to the citizens.


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